MrsDDCrafts Complaint

MrsDDCrafts Complaint

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Misrepresentation of order in shipping notification - PILLOW COVERS.


I ordered two pillow COVERS (i capitalized this keep reading why) from MrsDDCrafts on Etsy. I chose in the order specifically two different states and reiterated it in the comments section and did not realized the site sold pillows since I specifically searched for pillow covers. I received an email telling me that I ordered Covers and not pillows and there was a extra charge for pillows. I did not realized it mattered first mistake with MrsDDCrafts. I apologized and corrected my mistake. When the shipping notification was sent the order showed that only one state was going to be sent twice. Since I know that when the shipping notification is sent out the order actually hasn't shipped but a label had been made. Since I had been admonished by the seller on two different emails, I contacted her via the shipping email, the original contact email and the Etsy account so she could stop the order so I did not spend time fixing it after it had been shipped. She got angry with me for sending it in three different formats and berated me in multiple emails. She told me she would refund my order so I could not complain or write a review of her company. Really this is where it is getting interesting. I have never been told how I should respond to a potential error by a service provider. I assumed that the customer is the person who is right and that if you want them as a customer you provide customer service. However MrsDDCrafts felt that I was overacting and she canceled my order because I wanted her to verify she was shipping the correct item. She selectively cut and pasted the emails she intends to show Etsy of our conversation to make herself look good. If you want any items from this woman be prepared to be treated like a child. She didn't even bother to offer any customer service or try to make the situation right. And Etsy is a crappy website too, the do not offer their customers a way to complain about a business experience where others can read it.


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